SKILL AREA

• Facilitation
• Secondary Research Methods
• Primary Research Methods
• Qual and Quant Research
• Observation Methods
• Contextual Interviews
• Empathy Mapping
• Screening Criteria and Recruitment
• Research Synthesis

The word sustainable is the current buzzword of the moment, especially when focusing on the retail industry. We explored if the second-hand market was a successful alternative for a truly sustainable business, and what makes a successful second-hand experience.

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Framework Development